Frequently Asked Questions

Browse our inventory, add your item to the cart, and select your event date and time — our site shows real-time availability. Complete checkout online. We require a 25% deposit to secure your reservation. You'll receive a confirmation by email and text right away.

We recommend booking as soon as your event date is set. Reservations are filled on a first-come, first-served basis, so earlier is always better — especially for popular weekends in summer.

Our standard rentals are up to 6 hours — more than the 4-hour window many competitors offer. Need your rental longer or overnight? You can extend for a small additional fee. We generally avoid pickups after dark.

We carry bounce houses, water slides, obstacle courses, combo bouncers, interactive games, carnival games, and concession machines (popcorn, cotton candy, snow cones). We also have toddler-friendly inflatables and optional attendant services for larger events. Every unit is cleaned and sanitized before your rental.

Yes — contact us as soon as possible with any changes. We'll do our best to accommodate based on availability. Some modifications may affect your deposit or total price.

We serve greater Indianapolis including Carmel, Westfield, Noblesville, Zionsville, Fishers, Avon, Brownsburg, Lebanon, and surrounding communities. We travel further for larger events — just contact us for a custom quote.

Delivery fee: Flat $35 for up to 15 miles from our warehouse at 8227 Northwest Blvd, Suite 280, Indianapolis, IN 46278. Each additional mile up to 32 miles adds $3.50/mile. Travel fees are subject to change.

No. For safety and liability reasons, all setup and teardown must be performed by our trained Jump N Play staff. This ensures every unit is properly secured and safe for your guests.

We set up on grass (preferred), dirt, asphalt, concrete, turf, and indoors. We do not set up on sand. If staking into the ground isn't an option, sandbags are available for a small fee — but only when winds are under 14 mph. You'll select your surface type when placing your order online.

Yes — the time on your contract is our commitment to have the unit fully set up and operational by that time. Delivery and pickup times vary based on our daily schedule, but your rental will always be ready when your event begins.

Attendants are available for an additional charge — request them as early as possible. We supply all necessary extension cords, but please ensure there's a power outlet or generator within 50 feet of the setup area, with a dedicated breaker per blower. Generators can be rented and must be arranged prior to the event.

No, we don't supply water hoses. A standard garden hose works perfectly — just have one accessible near the setup area.

At this time, we do not deliver to public parks. Contact us if you're unsure about your venue and we'll let you know what's possible.

If weather poses a safety concern, we'll reach out to discuss your options. No refunds are issued once equipment has been set up. If we cancel before setup, all money paid is held as a rain check credit valid toward a future booking. We'll do our best to rebook you with the same items, though alternatives may occasionally be required.

We will not set up inflatables if winds are at or above 15 mph — this is non-negotiable. Most units have a 15 mph manufacturer limit and your safety always comes first. If conditions are unsafe, we'll contact you immediately to reschedule. We appreciate your understanding of this firm policy.

Yes, we are fully insured. We're happy to provide proof of insurance upon request. We regularly supply additional insured certificates to schools, universities, businesses, and churches for a $75 fee.

Every unit is thoroughly cleaned, sanitized, and inspected before each rental. Our installation team secures all equipment following manufacturer guidelines and local regulations. All non-corporate inflatables on grass must be staked into the ground — no exceptions.

You are responsible for damage caused by failure to follow safety rules or negligence — such as not shutting off the blower during high winds, using silly string inside a unit, or moving equipment from its original setup location. Damages can include full replacement cost. Normal wear and tear is not your responsibility.

On grass, all inflatables are staked into the ground — required without exception, and no unit leaves without stakes. If a buried utility line is damaged during staking, it is the homeowner's responsibility. On concrete, asphalt, or turf, sandbags are used to properly secure the unit.

We accept all major credit cards through our secure online checkout. A 25% deposit is collected at booking, with the remaining balance due before or at delivery. Contact us if you have specific payment questions.

Possible add-on costs include: delivery beyond 15 miles ($3.50/mile), sandbag setups on non-grass surfaces, generator rental, event attendants, and additional insured certificates ($75). All applicable fees are clearly shown during checkout or explained by our team when you call.

Absolutely! We love working with schools, universities, and businesses. Whether it's an after-prom celebration, a school carnival, a corporate team-building event, or a community fundraiser, we'll help you create an unforgettable experience. Contact us for a custom quote — we can provide multiple units, attendants, and concessions to fit your event perfectly.