Frequently Asked Questions for Party Rentals
 

Frequently Asked Questions

Still have a question? Please feel free to give us a call or email us at: info@jumpnplaypartyrentals.com (317) 838-9408

Booking & Reservation Questions

Q.What is the process for reserving a bounce house, water slide or other rental item from Jump N Play Party Rentals?
A.
To reserve a bounce house, water slide, obstacle course or any other item from our collection, start by picking your preferred item and add it to your cart, along with your event's date and time. Our website is 100% interactive and will update you on the availability of your requests. After making your selections, complete the checkout process. We do require a 25% deposit at the time of booking to secure your reservation. You will receive an email and text message immediately following with a confirmation. 
Q.How far in advance should I book the inflatables for my party or event?
A.
Reservations for our party rentals are based on a first-come, first-served policy. A 25% deposit is required to hold your requested date. Confirmation of your reservation is sent via email and text message after the deposit is received.
Q.How long are your rental periods and how does the pricing work?
A.Our standard daily rentals are up to 6 hours with no additional charge; not 4 hours like many companies. You can choose to keep the rental longer or overnight for a small fee, furthermore we do not pick up after dark.
Q.What types of inflatable rentals are available from Jump N Play Party Rentals in Indianapolis, IN?
A.
Jump N Play Party Rentals in Indianapolis, IN offers a wide range of inflatable rentals to make your event a hit! From classic bounce houses to thrilling water slides, obstacle courses, and interactive games, we have something for everyone. Whether you're planning a birthday party, corporate event, or community gathering, our inflatable rentals add excitement and fun for all ages. For the little ones, we have toddler inflatables designed with their safety and enjoyment in mind. And for those seeking a bit of friendly competition, our inflatable games and interactive attractions are sure to entertain. We also offer carnival games and concession items to complete your event experience. From popcorn machines to cotton candy and snow cone makers, we have everything you need to satisfy your guests' cravings. All units in our inventory are maintained with a focus on safety and cleanliness, promising an enjoyable experience!

Delivery & Installation Questions

Q.Does Jump N Play Party Rentals deliver to my area?
A.We proudly serve the greater Indianapolis area including Carmel, Westfield, Noblesville, Zionsville, Fishers, Avon, Brownsburg, Lebanon and other surrounding areas. We do travel further for larger events so please contact us for a custom quote! There is a flat delivery fee of only $25 for up to 15 miles from our warehouse (4628 Northwestern Drive; Zionsville, IN 46077). For each additional mile up to 32, $3.50/mile will be added. From 33-35 miles, $5.00/mile is added for a maximum of 35 miles. This covers the delivery, set up and tear down!
Q.Can we pick up our items and set them up ourselves?
A.No, for liability purposes, the staff of Jump N Play Party Rentals are only permitted to set up and tear down the equipment.
Q. What type of surfaces do you set up on?
A.We prefer set up on grass, but we can accommodate dirt, asphalt, concrete, turf, and indoor. If we need to secure the units down with sandbags instead of staking to the ground, there is a small additional fee. WE DO NOT SET UP ON SAND. You will be prompted to select your setup surface when placing your order online.
Q.Do you secure your equipment?
A.Yes! All non-corporate inflatable units MUST be staked in the ground for the safety of our customers and units. The unit must be secured on at least 3 corners. No unit on grass will be left without stakes. Therefore, in the event a buried line is ruptured, it is the sole responsibility of the homeowner. Sandbags are the final option but also least desired. For any inflatable unit being set up on concrete, asphalt or turf, the unit will be securely weighted down with sandbags.
Q.Is the time I enter for my rental, the time you will arrive to set up?
A.The time specified on the event contract is our commitment to have the unit(s) set up and operational, though delivery times may vary due to our current workload.
Q.Do you provide attendants or electricity with your rental equipment?
A.Jump N Play Party Rentals can provide attendants for an additional charge. We do not supply attendants with rental equipment, unless otherwise noted. If you would like to request attendants, please let us know in advance! Adequate power must be on-site to ensure equipment can be operational before the event starts. We provide the necessary extension cords, but please note, we do require the outlets or generator to be within 50' of the setup area. Each blower will require a dedicated breaker. We can provide generators if you need one at an additional charge; however, they must be rented before the event takes place.
Q.Do you provide water hoses for your water slides and wet combos?
A.No, we do not provide water hoses. A standard garden hose will work great!
Q.Do you set up and deliver to parks?
A.At this time, we do not deliver to public parks

Cancellations & Weather Concerns

Q.What if we need to cancel due to bad weather?
A.If weather is an issue, we will reach out to either cancel or discuss canceling. Once we set up, we do not give refunds for any reason including weather. If you decide to cancel the reservation up to two days prior to the event, we will retain that deposit in the form of a rain check, good for one full year toward a future event. If you cancel within 48 hours of your event your deposit will be forfeited. While we strive to provide the same item you originally booked, alternatives may be necessary.
Q.What if there are high winds predicted?
A.
If it is too windy or high winds are predicted for your party time, WE WILL NOT SET UP AN INFLATABLE. We will not put you, your family or your guests at risk if winds are higher than manufacturer's recommendations. Most units have a limit of 15mph.  THIS IS NON-NEGOTIABLE as your safety is our absolute top priority. We will be in contact with you to reschedule at a later date when the weather is safe. We thank you in advance for understanding that safety is our top priority.

Insurance & Safety

Q.Is Jump N Play Party Rentals Insured?
A.Yes, we are fully insured. We are happy to provide a copy of our insurance if needed. We often supply additional insured certificates to schools, universities, businesses and churches for $75.
Q.What safety measures are taken by Jump N Play Party Rentals when renting party rental equipment?
A.Safety is a top priority at Jump N Play Party Rentals. We ensure our party rental equipment, including inflatables, meets the highest safety standards. Each item undergoes thorough cleaning and sanitization, and our installation team expertly sets up and secures the equipment, adhering to safety regulations and best practices.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, moving the unit to a location other than where it was originally setup), you will be responsible for all damages up to and including replacement of the rental equipment.
Still have a question? Please feel free to give us a call or email us at: info@jumpnplaypartyrentals.com (317) 838-9408


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