Frequently Asked Questions
Q.How long do we get our rental equipment?
A.Our standard daily rentals are up to 6 hours with no additional charge; not 4 hours like many companies. You can choose to keep the rental longer or overnight for a small fee, furthermore we do not pick up after dark.
Q.Do you secure your equipment?
A.Yes! All non-corporate inflatable units MUST be staked in the ground for the safety of our customers and units. The unit must be secured on at least 3 corners. No unit on grass will be left without stakes. Therefore, in the event a buried line is ruptured, it is the sole responsibility of the homeowner. Sandbags are the final option but also least desired..
Q. What surfaces do you set up on?
A.We prefer set up on grass, but we can accommodate dirt, asphalt, concrete, and turf. If we need to secure the units down with sandbags instead of staking to the ground, there is a small additional fee.
Q.Can we pick up our items and set them up ourselves?
A.No, for liability purposes, the staff of Jump N Play Party Rentals are only permitted to set up and tear down the equipment.
Q.Is there a delivery fee?
A.Yes, there is a flat fee of only $25 for up to 15 miles from our warehouse (4628 Northwestern Drive; Zionsville, IN 46077). For each additional mile up to 32, $3.50/mile will be added. From 33-35 miles, $5.00/mile is added for a maximum of 35 miles. This covers the delivery, set up and tear down!
Q.Is the time I enter for my rental, the time you will arrive to set up?
A.The time specified on the event contract is our commitment to have the unit(s) set up and operational, though delivery times may vary due to our current workload.
Q.Do you provide attendants with your rental equipment?
A.Jump N Play Party Rentals can provide attendants for an additional charge. We do not supply attendants with rental equipment, unless otherwise noted.
Q.Do you provide water hoses for your water slides and wet combos?
A.No, we do not provide water hoses. A standard garden hose will work great!
Q.Do you set up and deliver to parks?
A.At this time, we do not deliver to parks
Q.What if we need to cancel?
A.If weather is an issue, we will reach out to either cancel or discuss canceling. Once we set up, we do not give refunds for any reason including weather. In the event of a cancellation, a raincheck will be issued to use within the next year.
Q.Can an individual or organization get a certificate of additional insurance for their event?
A.Yes. We often supply additional insured certificates to schools, universities, businesses and churches for $75.
Q.Can we use our not-for-profit sales tax exemption for rentals?
A.Yes. Simply submit your ST-105 with your signed contract. Need a copy of the form? We can supply one to you for your convenience.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, moving the unit to a location other than where it was originally setup), you will be responsible for all damages up to and including replacement of the rental equipment.
